Delivery:
Free Standard Delivery (3-5 Working Days).
Should you feel that you don't need the assistance of an engineer to deliver, assemble and demonstrate your new purchase to you, then opt for Free Standard Delivery (3-5 Working Days). This involves the delivery of your purchase by one of our courier partners. Your item will remain boxed and will be delivered to your door, driveway, or kerbside, depending on the size of your purchase. The courier cannot bring your item inside of your property.
Room of Choice Delivery (3-5 Working Days).
Should you wish or need the courier to bring your item in to your property then please select Room of Choice Delivery (3-5 Working Days) at checkout. This is where our courier partners will bring your item in to your property and unbox it for you. They cannot assemble your item for you.
Engineered Delivery (10-14 Working Days).
If you think that the task of receiving this item, assembling it yourself might be a challenge, then consider purchasing our Engineer Delivery Service (10-14 Working Days). Our engineers will arrange a convenient day and time to deliver your new purchase to you. They will assemble your item for you, demonstrating all the features, making sure that you are 100% happy with your new mobility equipment.
How long do I have to return my order?
You have a 14-calendar day window to return unused products in their original packaging for a full refund. After this period, we are unable to accept returns, and we apologise for any inconvenience this may cause.
Please note that we cannot accept returns for special orders or made-to-order products, as these are custom-made to your specified order.
Returns are not accepted for products that, when used, may compromise health and safety regulations, such as bathroom, toilet, or incontinence products, mattresses, and perishable items. A refund can only be issued if the product(s) arrives damaged, faulty, or incorrect. In the case of incontinence products, a refund can only be granted if the outer packaging/wrapping has not been opened.
To initiate a return, please contact us via phone. If all our staff are busy, kindly hold or leave a clear voicemail message with your details for a call back.
Alternatively, you can email us at sales@mobilityco.co.uk. Please use a clear subject line to state the purpose of your return request, such as Return Request for ORD1111 for example.
Return Fees:
- Walking Aids: £19.99
- Manual Wheelchairs: £35.00
- Bathroom Aids (Bath lifters): £45.00
- 4 mph Scooters: £80.00
- 6-8 mph Scooters: £100.00
- Riser Recliner Chairs: £80.00
- Powerchairs: £80.00
- Beds (2 Man Engineered Collection): £145.00
- Lifting Hoists: £65.00
- Engineer Collection of Miscellaneous Items: £25.00
Packaging Fees:
Should you have discarded or destroyed the original packaging the item arrived in, then we do have the charge to repackage the item back to pristine condition.
- Small Items (Small Living Aids): £10
- Medium Items (Wheelchairs / Walking Aids) : £25
- Large Items (Scooters / Powerchairs / Riser Recliners) : £50
Things You Must Consider:
When you receive your product(s), you are welcome to unbox and inspect the product. However, if you wish to return the product within the 14-calendar day period and you have used it with signs of wear, we can only provide a partial refund of the product's value, as it can no longer be considered new. This partial refund may be up to 50% off the product's value.
If the product is not returned in its original condition, MobilityCo reserves the right to either issue a partial refund or charge for repairs or replacements of any parts or products.
